Last updated: 15 September 2026

This website, www.spicekitchenuk.com, is operated by Spice Kitchen Online Limited, trading as Spice Kitchen (“Spice Kitchen”, “we”, “us” or “our”).

Our company details are:

Spice Kitchen Online Limited
Registered company number: 09974263
VAT registration number: 280543115
Registered office: 9 Skyhawk Avenue, Liverpool, L19 2QR, United Kingdom
Email: soldwithlove@spicekitchenuk.com
Telephone: 01928 508911 (Monday to Friday, 9am–5pm)

These Terms & Conditions explain the rules that apply when you visit our website or purchase products from us. Please read them carefully before placing an order.

By using our website or placing an order, you agree to these Terms & Conditions together with our Privacy Policy, Delivery & Returns Policy and any other policies referred to on our website.

These terms apply to purchases made by consumers through our website. Separate terms may apply to wholesale, trade, corporate gifting or contract-packing orders.

You may use our website only for lawful purposes. You must not:

• use the website in any way that breaks applicable laws or regulations;
• attempt to gain unauthorised access to the website, its servers or associated systems;
• introduce viruses, malicious code or other harmful technology;
• interfere with the operation or security of the website;
• collect information about other users without permission;
• use automated systems to scrape, copy or extract website content without our written consent;
• provide false, misleading or fraudulent information; or
• infringe our intellectual property rights or the rights of another person.

We may suspend or restrict access to the website where we reasonably believe it is being misused.

You are responsible for ensuring that anyone accessing our website through your internet connection is aware of these terms and follows them.

We take great care to describe and photograph our products accurately. However:

• colours and packaging may appear slightly different depending on your screen or device;
• handmade products, including our sari-wrapped spice tins and gift collections, may have natural variations;
• sari fabrics, patterns and colours may differ from those shown in photographs;
• packaging may occasionally change without notice; and
• images are for illustrative purposes unless stated otherwise.

Please read all product descriptions, ingredient lists, allergen information and usage instructions before purchasing or consuming a product.

Although we take appropriate precautions, our products may be prepared or packed in an environment where allergens are present. Please refer to the individual product page and packaging for the most accurate and up-to-date allergen information. If you have a serious allergy or dietary concern, please contact us before ordering.

Information and recipes on our website are provided for general inspiration and information. They are not medical, nutritional or dietary advice.

All prices shown on our website are in pounds sterling and include VAT where applicable, unless stated otherwise.

Delivery charges are shown separately during checkout before you complete your order.

We may change our prices at any time, but changes will not affect orders that we have already accepted.

We take reasonable care to ensure that prices and product information are correct. If we discover an obvious pricing or description error after you place an order, we will contact you. You may choose to continue with the order at the correct price or cancel it for a full refund. We are not required to supply a product at an obviously incorrect price.

Payment must be made using one of the payment methods available at checkout. Your payment information is processed securely by our payment providers. We do not directly store your full payment-card details.

When you place an order, you are making an offer to purchase the products in your basket.

After you submit your order, we will send you an order-confirmation email. This acknowledges that we have received your order but does not necessarily mean that we have accepted it.

A contract between you and Spice Kitchen is formed when we send you confirmation that your order has been dispatched.

We may decline or cancel an order before dispatch where, for example:

• a product is unavailable;
• payment cannot be authorised;
• there is an obvious error in the price or product description;
• we cannot deliver to the address provided;
• the order appears fraudulent or intended for unauthorised resale; or
• you have not complied with these Terms & Conditions.

If we cancel an order after taking payment, we will refund the amount paid.

Please check your order and delivery information carefully before completing checkout. Contact us as soon as possible if you notice an error. We cannot guarantee that an order can be changed or cancelled once it has entered the dispatch process.

All products are subject to availability. We may limit the quantity of a product that can be purchased by one person, household or order, particularly during promotions or periods of high demand.

If a product becomes unavailable after you place your order, we will contact you and offer an appropriate alternative where possible. You are not required to accept a substitute. If no suitable alternative is agreed, we will refund the unavailable item.

We may amend or discontinue products and services at any time without notice, but this will not affect orders we have already accepted.

Available delivery options, estimated timescales and charges are explained on our Delivery & Returns page and at checkout.

We aim to dispatch orders promptly, but delivery dates are estimates unless we have expressly agreed a specific date with you.

We are not responsible for delays caused by circumstances outside our reasonable control. If a significant delay occurs, we will contact you and take reasonable steps to minimise its impact. Your statutory rights regarding delayed or undelivered goods remain unaffected.

You are responsible for providing a complete and accurate delivery address. We may charge reasonable additional delivery costs if an order has to be resent because the address supplied was incorrect or incomplete.

Responsibility for the products passes to you when they are delivered to you, or to a person you have nominated to receive them.

For international orders, delivery charges may be calculated or confirmed separately. You are responsible for any import duties, local taxes, customs charges or handling fees imposed by the destination country unless we expressly state otherwise. International deliveries may also be subject to customs delays outside our control.

If you are purchasing as a consumer, you will usually have the legal right to change your mind and cancel your online order within 14 days of receiving it.

To exercise this right, you must tell us clearly that you wish to cancel. You can contact us at soldwithlove@spicekitchenuk.com, using the details in the “Contact us” section below, or through our website contact form.

You then have a further 14 days to return the eligible products to us.

Your cancellation right may not apply to:

• goods that are liable to deteriorate or expire rapidly;
• sealed goods that are not suitable for return for health-protection or hygiene reasons once their seal has been broken;
• products made to your specifications or clearly personalised;
• products that have been inseparably mixed with other items after delivery; or
• other products excluded from cancellation rights by law.

This does not affect your rights if a product is faulty, damaged, misdescribed or otherwise not of satisfactory quality.

Please contact us before returning an item so that we can provide the correct instructions and returns address.

Unless an item is faulty, damaged or misdescribed, you are normally responsible for the cost of returning it. We recommend obtaining proof of postage, as the product remains your responsibility until it reaches us.

You must take reasonable care of products while they are in your possession. We may reduce a refund to reflect any loss in value caused by handling beyond what would reasonably be permitted when examining the product.

Where you validly cancel an eligible order, we will refund:

• the price paid for the returned product; and
• the cost of our least expensive standard delivery option, where legally required.

Any additional amount paid for premium or expedited delivery does not have to be refunded beyond the cost of standard delivery.

We will issue the refund to your original payment method, normally within 14 days of receiving the returned product or receiving evidence that it has been sent back, whichever occurs first.

We are under a legal duty to supply products that are as described, fit for purpose and of satisfactory quality.

Please contact us as soon as possible if your order arrives damaged, faulty, incomplete or incorrect. We may ask you to provide photographs or other reasonable information so that we can investigate and resolve the problem.

Depending on the circumstances and your statutory rights, we may offer a replacement, repair, price reduction or refund. Where a product is faulty, damaged or incorrect, we will cover reasonable return costs or provide an appropriate returns method.

Nothing in these Terms & Conditions limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

Gift cards may be used only on the Spice Kitchen website and are subject to any additional conditions shown when they are purchased.

Gift cards:

• cannot be exchanged for cash;
• cannot be used to purchase another gift card;
• must not be resold without our permission; and
• should be treated like cash, as we may not be able to replace a lost, stolen or misused gift card.

Any applicable expiry information will be clearly stated when the gift card is purchased. If no expiry date is stated, the gift card will not expire.

Your statutory rights are not affected.

Promotional codes, special offers and rewards may be subject to additional terms published with the relevant promotion.

Unless stated otherwise:

• only one promotional code may be used per order;
• codes must be applied during checkout and cannot normally be added after an order is completed;
• promotions cannot be exchanged for cash;
• promotions may exclude certain products, gift cards, bundles or delivery charges;
• promotions are available only for the stated period and while stocks last; and
• offers cannot be used retrospectively.

We may withdraw, amend or refuse a promotional code where it has expired, been used contrary to its terms, been distributed without permission or is affected by an obvious error, fraud or technical problem.

Any loyalty or rewards programme operated by Spice Kitchen will also be subject to the rules displayed on the relevant rewards page.

You may be able to create an account on our website. You are responsible for:

• providing accurate and up-to-date information;
• keeping your login details secure; and
• notifying us promptly if you believe your account has been accessed without permission.

We may suspend or close an account if we reasonably believe it is being used fraudulently, unlawfully or in breach of these terms.

If you submit a review, photograph, recipe, comment or other content to us, you confirm that:

• it is your own work or you have permission to share it;
• it is accurate and not misleading;
• it does not infringe anyone else’s rights;
• it is not defamatory, discriminatory, threatening, obscene or unlawful; and
• it does not contain malicious software, advertising or spam.

You retain ownership of your content. However, by submitting it to us, you give Spice Kitchen a non-exclusive, worldwide, royalty-free licence to use, reproduce, edit and share it for purposes connected with our business and marketing.

We will not use customer photographs or personal stories in advertising where separate consent is legally required without obtaining that consent.

We may remove content that breaches these terms or applicable law.

‘Spice Kitchen’ and ‘spicekitchenuk.com’ are all property of Spice Kitchen Online Limited (Organisation number: 09974263). 

The Spice Kitchen name, branding, website design, product names, text, recipes, photography, illustrations, graphics, videos and other website content are owned by or licensed to Spice Kitchen Online Limited and are protected by intellectual property laws.

You may view and print website content for personal, non-commercial use. You must not reproduce, modify, distribute, sell, license or commercially exploit our content without prior written permission.

Journalists, publishers and media organisations wishing to use Spice Kitchen photographs, product information or other materials should contact us. Where permission is granted, the requested credit and usage conditions must be followed.

Third-party names and trademarks belong to their respective owners.

All trademarks, images, graphics, text and other content and protected by worldwide copyright and other intellectual property laws, treaties, and protections. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of the site without express written authorisation from Spice Kitchen.

Article allows publication and reproduction of images included on spicekitchenuk.com, but we ask that any such publication or reproduction cite the following credit under each image published or reproduced: Credit:- Spice Kitchen: www.spicekitchenuk.com

Publications with their own editorial standards or guidelines for credits and citations may use standards or guidelines but please contact us before publication.

We reserve the right to request that third-parties remove any images or other copyrighted materials at any time for any reason.

Our website is hosted using Shopify’s ecommerce platform and may include services, payment facilities or applications provided by third parties.

We may also link to websites operated by other organisations. These links are provided for convenience and information. We do not control third-party websites and are not responsible for their content, availability, security or privacy practices.

Your use of a third-party service or website may be governed by that provider’s own terms and privacy policy.

We kindly ask that any images reproduced online link back to the page on which they were originally found. Additionally, the photo credit mentioned above should also link to the page on which each image was found.

Print & Broadcast Media

We will happily provide print and broadcast media with any materials needed for stories which may include Spice Kitchen or any items carried in the store. Journalists should contact us so that we may assist in providing high-resolution images or any other assets needed for the story.

We process personal information in accordance with our Privacy Policy and applicable data-protection law.

Please read our Privacy Policy to understand what information we collect, why we use it and the rights available to you.

We try to keep our website accurate, secure and available. However, we cannot guarantee that it will always be uninterrupted, error-free or free from harmful code.

We may update, suspend or withdraw all or part of the website for maintenance, security or operational reasons.

Nothing on our website constitutes professional medical, nutritional or other specialist advice. You should seek appropriate professional advice where required.

We do not exclude or limit our liability where it would be unlawful to do so. This includes liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation;
• breach of your statutory rights; or
• defective products where liability cannot legally be excluded.

If we fail to comply with these terms, we are responsible for loss or damage that is a foreseeable result of our breach or failure to use reasonable care and skill.

We are not responsible for loss or damage that is not foreseeable. Loss or damage is foreseeable if it is obvious that it may happen or if both parties knew it might happen when the contract was formed.

We supply products for private, domestic use unless we have agreed otherwise in writing. If you use products for commercial or business purposes, we will not be responsible for loss of profit, revenue, business, anticipated savings, opportunity or goodwill.

Nothing in these terms affects your statutory rights as a consumer.

We will not be responsible for a failure or delay caused by circumstances outside our reasonable control. These may include severe weather, transport disruption, industrial action, natural disasters, epidemics, failure of telecommunications networks or disruption affecting suppliers or delivery providers.

Where such an event affects your order, we will contact you as soon as reasonably possible and explain the options available.

We may update these Terms & Conditions from time to time, for example to reflect changes to our services, business practices or applicable law.

The version published on our website when you place your order will apply to that order. The date of the latest update appears at the top of this page.

Governing Laws & Disputes

These Terms & Conditions and any contract between you and Spice Kitchen are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts where applicable.

Please contact us first if you have a complaint. We will do our best to resolve it promptly and fairly.

If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue in full force.

If we do not enforce a provision immediately, this does not mean that we have waived our right to enforce it later.