Shipping & Returns
- We pride ourselves on quick dispatching and aim to ship the same day where we can. We are a small family business though and do all fulfilment in house, from time to time we are on holiday or are unable to ship and so do bear with us!
- We have a midday cut-off for next day courier and first class shipping.
- We offer free shipping to all UK destinations on all total orders over £10. This is normally by Royal Mail 2nd Class for items up to 2kg and takes up to 3 working days (though it is taking longer at the moment due to the COVID pandemic and major staff shortages at Royal Mail). For items over 2kg we use a UK courier and this takes 3-4 working days.
- International delivery is calculated after purchase on a case by case basis. Our system may charge you a small place holder charge, however we will always be in touch after purchase with an updated shipping cost.
- We can expedite your shipping to 1st class Royal Mail for £4.99 (again taking longer currently with COVID due to staff shortages at Royal Mail)
- We do also offer a next day courier service with Parcelforce, which we can normally accommodate for orders bought by 2.00pm. This service is not availble for any 1 metre kebab skewers.
- For international orders buyers are liable for all import taxes, custom charges and VAT for international orders, and also for any orders returned to us after non collection or customs refusal. Failure to do this may result in items not being requested to be released, destroyed or further legal action.
- Refunds will be given on all items within 7 days of receipt, subject to them being in an unused condition.
- For faulty items, items must be returned to us - either sending us the receipt for return shipping which will be refunded or contacting us for a return shipping label.
- For faulty items, refunds will not be issued under any circumstances should the items not be returned to us.
- We exercise the right to offer a replacement or full refund.
- After 7 days, but before 14 days we will issue a store credit.
- Items are no longer eligible for return after 14 days of purchase and are considered final sale.
- Refunds are credited to the original form of payment.
- Any fees associated with shipping will not be refunded (unless the item is faulty).
- Threats of negative reviews in order to push for refunds or other outcomes will not be tolerated under any circumstances and will negate any offer for a replacement or refund.
- Please return all items to:- Spice Kitchen, Unit 8, St Michaels Industrial Estate, Widnes, Cheshire, WA8 8TL