Shipping & Returns
- We pride ourselves on quick dispatching and aim to ship the same day where we can.
- We operate a strict midday cut-off for all orders
- All delivery options operate on weekdays only, so all orders placed on a Friday will be delivered on a Monday at the earliest. We dont offer Saturday or Sunday delivery options or an option to collect.
- We offer free shipping to all UK destinations on all total orders over £10. This is normally by Royal Mail 2nd Class for items up to 2kg and takes 3 - 5 working days (though it is taking longer at the moment due to the COVID pandemic and major staff shortages at Royal Mail).
- International delivery is calculated after purchase on a case by case basis. We have a placeholder £20 shipping charge however we may be in touch after purchase with an updated shipping cost.
- We offer an expedited £4.99 1st class Royal Mail service which normally takes 1-2 working days (again taking longer currently with COVID due to staff shortages at Royal Mail)
- We do also offer a £7.50 next day courier service with Royal Mail and Parcelforce.
- From time to time we do make mistakes and miss your express shipping options, and also fall out of stock after you have placed your order. We will try and refund you for any extra shipping on these occasions or in full as soon as possible.
- For international orders buyers are liable for all import taxes, custom charges and VAT for international orders, and also for any orders returned to us after non collection or customs refusal. Failure to do this may result in items not being requested to be released, destroyed or further legal action.
- For non faulty items, return postage is at the buyers expense, though a full refund on the item cost will be given. Refunds will be given on all items within 7 days of receipt, subject to them being in an unused condition.
- For faulty items, items must be returned to us - either sending us the receipt for return shipping which will be refunded or contacting us for a return shipping label.
- For faulty items, refunds will not be issued under any circumstances should the items not be returned to us.
- For faulty items we exercise the right to offer a replacement or full refund.
- Items are no longer eligible for return after 7 days of purchase and are considered final sale.
- Refunds are credited to the original form of payment.
- Any fees associated with shipping will not be refunded (unless the item is faulty).
- Threats of negative reviews in order to push for refunds or other outcomes will not be tolerated under any circumstances and will negate any offer for a replacement or refund.
- Please return all items to:- Spice Kitchen, Unit 8, St Michaels Industrial Estate, Widnes, Cheshire, WA8 8TL