Privacy

WHAT INFORMATION DO WE COLLECT?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

WHAT DO WE USE YOUR INFORMATION FOR?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
  • Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested. 
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emails
  • The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

HOW DO WE PROTECT YOUR INFORMATION??

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

THIRD PARTY LINKS

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

ONLINE PRIVACY PROTECTION ACT COMPLIANCE

Because we value your privacy we have taken the necessary precautions to be in compliance with the  Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Profile’ page.

 

Processing payment information

Spice Kitchen adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the website and its users, such as credit card transactions, happens:

1. Over an SSL secured communication channel and is encrypted and protected with digital signatures.

2. Via Paypal, who is responsible to protect your data.

3. Via Shopify Payments, who is responsible to process your credit card and protect your data.

Sharing your personal information with third-parties

In general, Spice Kitchen do not sell, trade, or rent users personal identification information to third parties unless required to do so by law.

The exception is third-party providers that Spice Kitchen uses to help us operate our business and provide our services to users, these are outlined as follows:

 

 

 

 

Social interfaces

Spice Kitchen uses social-media technologies to allow users to share Spice Kitchen content via sites such as FaceBook, Pinterest, Google+ and Twitter. These services use their own third-party cookies.

Video interfaces

Spice Kitchen uses video services such as Vimeo and YouTube that store their own third-party cookies.

Google Analytics & Advertising

Google Analytics is a web analysis service provided by Google. Google utilizes the data collected to track and examine the use of the website, to prepare reports on its activities and share them with other Google services.

Google may use the data collected to contextualize and personalize the ads of its own advertising network. Google may track users data with the use of cookies to help collect traffic data for reporting the website activity.

Traffic data collected from the website is used for Google Adwords advertising and may include create advertising directed at User Demographics, Interests and Behaviour. Google may use advertising cookies to enable the use of advertising features the website may use including:

  • Remarketing with Google Analytics
  • Google Display Network Impression Reporting
  • Google Analytics Demographics and Interest Reporting

Users can choose to opt-out of all Google browser cookies at anytime by visiting this link.

Personally identifiable information (PII) including, but not limited to, email addresses, telephone numbers, and credit card numbers are not collected or used for advertising purposes. No PII is used with remarketing lists, cookies, data feeds, or other anonymous identifiers. the website do not share any PII with Google for advertising purposes.

Compliance with children’s online privacy protection act

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at the website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

Security measures

Spice Kitchen are committed to the protection and safety of your information by using SSL secured communication channels, encryption software, and dedicated and protected web servers, among other things. However, while Spice Kitchen take all reasonable attempts to protect your information, this is the internet, therefore, we can make no guarantees as to the security or privacy of your information. For this reason, we recommend that you use anti-virus software, routine credit checks, firewalls and other precautions to protect yourself from security and privacy threats.

Requesting personal data

Users have the right to access any personal data that Spice Kitchen maintains. Users can contact Spice Kitchen to request this data at any time. However, please be aware that Users will be required to provide identification so Spice Kitchen can appropriately identify users before supplying any data requested.

Deleting personal data

Users have the right to request that any personal information Spice Kitchen maintains is completely deleted from all records, and therefore, forgotten. Users can contact Spice Kitchen and request to have their personal data deleted at any time.

Breach of personal data

In the event that Spice Kitchen becomes aware of any breach of personal data that could significantly harm individuals, Spice Kitchen will report this breach to appropriate supervisory authorities within 72 hours. Spice Kitchen will also notify the individuals affected by any such breach.

Legal Disclaimer

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on the website.

 

 

Changes to this privacy policy

Spice Kitchen has the discretion to update this privacy policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your acceptance of these terms

By using the website, you signify your acceptance of this policy, the terms and conditions. If you do not agree to all these terms, please do not use the website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of the website, or your dealings with the website, please contact us at:

Email: soldwithlove@spicekitchenuk.com

 

This document was last updated on May 1 2018.

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