Shipping & Returns

SHIPPING

  • We pride ourselves on quick dispatching and aim to ship the same day where we can. 

  • We operate a strict midday cut-off for all orders

  • All delivery options operate on weekdays only, so all orders placed on a Friday will be delivered on a Monday at the earliest. We dont offer Saturday or Sunday delivery options or an option to collect. 

  • We offer free shipping to all UK destinations on all total orders over £10. This is normally by Royal Mail 2nd Class for items up to 2kg and takes 3 - 5 working days (though it can be slow at the moment due to COVID pandemic and staff shortages at Royal Mail). 

  • A tracking number is provided by Royal Mail but it does not provide information en route. It only gets scanned before orders are delivered, held at depot due to non delivery or returned to us if the address is incorrect. 

  • International delivery is calculated after purchase on a case by case basis. We have a placeholder £20 shipping charge however we may be in touch after purchase with an updated shipping cost. 

  • We offer an expedited £1 1st class Royal Mail service which normally takes 1-2 working days (again taking longer currently with COVID due to staff shortages at Royal Mail)

  • We do also offer a £7.50 next day courier service with Royal Mail and Parcelforce. 

  • From time to time we do make mistakes and miss your express shipping options, and also fall out of stock after you have placed your order. We will try and refund you for any extra shipping on these occasions or in full as soon as possible. 
  • For international orders buyers are liable for all import taxes, custom charges and VAT for international orders, and also for any orders returned to us after non collection or customs refusal. Failure to do this may result in items not being requested to be released, destroyed or further legal action. 

RETURNS

  • For non faulty items, return postage is at the buyers expense, though a full refund on the item cost will be given. Refunds will be given on all items within 7 days of receipt, subject to them being in an unused condition.

  • For faulty items, items can be returned to us using our Tracked Returns service: http://www.royalmail.com/track-my-return/create/4250

  • A collection can be then organised using this link: https://send.royalmail.com/collect/youritems

  • For faulty items, refunds will not be issued under any circumstances should the items not be returned to us. 

  • For faulty items we exercise the right to offer a replacement or full refund. 

  • Items are no longer eligible for return after 7 days of purchase and are considered final sale.

  • Refunds are credited to the original form of payment.

  • Any fees associated with shipping will not be refunded (unless the item is faulty). We reserve the right to charge a £5 fee to cover our outgoing postage and packing costs for non faulty items.

  • Threats of negative reviews in order to push for refunds or other outcomes will not be tolerated under any circumstances and will negate any offer for a replacement or refund. 

  • Please return all items to:- Spice Kitchen, 9 Skyhawk Avenue, Liverpool, L19 2QR